Frequently Asked Questions
Once I add a file to FileKicker can I delete the file from my server?
FileKicker uses the file on your server as the authoritative source for your download. Our download servers automatically detect and
mirror changes to the files on your server. If the file is deleted from your server we will delete the file from our system also.
Doing this helps keep costs low because you provide the backup for your own files. This removes the need for us to do expensive backups
of our file repositories.
Does checking my files for changes use much bandwidth?
Our download servers use a 200 byte "if-modified-since" request to test if your files have been updated. The complete file is downloaded
only if it has been modified or we add an new download server.
Can I redirect my download URLs to FileKicker?
We encourage you to redirect your current download URLs to our service. Redirecting your current download URLs to FileKicker is a quick
way to get up and running. It is important if you plan on doing this to make sure that the URLs you plan on redirecting to FileKicker are
not the same URLs that FileKicker uses as the authoritative source for your download. This will cause a loop that will break your download.
If I update my File URL will it break my FileKicker download links?
Our URLs are made to be upgrade proof. The location of your files, the friendly name, and even the file name can change without breaking
our download links.
How reliable are your systems?
We have built our system to give the best uptime possible. We have more than 10 download servers geographically distributed among multiple data centers.
Each server is automatically monitored and taken out of rotation if a problem is detected.
Can your systems scale?
FileKicker handles millions of downloads every month. Additional capacity can be added in as little as 48 hours.
What are the limits on disk space and file sizes?
There isn't currently a limit on the total number of files that can be added to an account but each file has to be between 100K and 60MB.
What is a protected file?
Once a file is protected you can generate "throw away" download links for your customers. Each generated download link has an expiration
date and can also have limits on the number of times that it can be used. These "throw away" download links can even be generated from your
own website or from a desktop application without any connection to the internet. This is great for distributing full version downloads after the sale!
How fast are your download servers?
Our servers reside in data centers with multiple gigabits per second internet connections. You can check our download speeds
with our test link: